Why is the Ford EcoSport's infotainment system not working?

I recently purchased a Ford EcoSport and have been having issues with the infotainment system. It keeps freezing and doesn't respond to my touch. What could be the problem and how can I fix it?

Hi Samantha, sorry to hear about the issues you're experiencing with your Ford EcoSport's infotainment system. This could be due to a software bug or a malfunctioning screen. I suggest taking your car to a Ford dealership for them to diagnose and fix the issue.

I had the same problem with my Ford EcoSport and it turned out to be a faulty screen. I had to get it replaced but now it's working perfectly. I recommend getting it checked out at a certified Ford service center.