Why is the transmission on my Ford EcoSport not shifting properly?

I have a 2019 Ford EcoSport and recently it has been having issues with shifting gears. I'll be driving and the transmission seems to be stuck in a certain gear and won't shift up or down. Is this a common issue and what could be causing it?

It is possible that your transmission fluid level is low. You should check the fluid level and top it off if necessary.

Another possible cause could be a faulty transmission solenoid. It is recommended to bring your Ford EcoSport to a certified mechanic for further diagnosis and repair.

Have you tried resetting your car's computer by disconnecting the battery for a few minutes? This may help resolve the issue.